How should I introduce my new fish?
When your fish arrive, turn off your aquarium light. Inspect your new fish in the bags and float the bag on the tank for a period of about 20 minutes to help equalise the temperatures. Then cut the bag below the metal clip and roll the top down so that the bag can float in the aquarium. Add a cup of aquarium water to the bag and leave for a further 5 minutes. You can then release your fish. If the water in the bag is very dirty then net the fish from the bag and let them go. If the water is not particularly dirty then you can pour it into the tank. There will very rarely be too much ammonia in the bag to upset the aquarium.
If I order my fish today will I receive them tomorrow? We are able to deliver fish any day Wednesday to Friday. However, we will never send out fish unless we know that the customer is expecting their arrival. If your fish are ordered before 1pm the day before then we are able to send them out for the following day but please let us know that this is when you would like to receive them. You can make a note on the order requesting a specific delivery day and we will confirm by email, alternatively, you can call our office to arrange a delivery day. Whilst our customers are exceptionally important to us, fish welfare will always come first!