- How will my fish be delivered?
- How do I track my delivery?/ My tracking number isn’t working?
- What days can you deliver and times?
- Where can you deliver to?
- If I order my fish today will I receive them tomorrow?
- How will my fish be delivered?
We send the fish via a fully licensed Live Fish Overnight Carrier. All fish are transported double bagged with neat oxygen, in our own "Custom made" boxes. Your fish will be put onto an overnight before 1pm delivery service, so are normally delivered between 7am and 1pm.
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- How do I track my delivery?/ My tracking number isn’t working?
When the shipping label is generated and scanned by us you will get sent an email with the tracking number. This tracking number does not work until the day of delivery. You can track delivery here.
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- What days can you deliver and times?
You can choose the delivery day most convenient for you at checkout. Our standard delivery days are Tuesday to Friday. We are able to offer a Saturday delivery but there is a £8.50 surcharge for this service. Our fish deliveries are put onto a before 1pm service, so are normally delivered between 7am and 1pm.
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- Where can you deliver to?
We can deliver to most parts of the UK (exc. Northern Ireland, Isle of Man etc.). There are some postcodes which we are unable to deliver livestock to. These are:
AB30-AB56, DD8-DD10, DG3-DG9 & DG12-DG14, FK17-FK21, KA18-KA19, KA26-KA30, PA20-PA38 & PA80, PH3-PH40, TR21-TR25
BT, HS, IM, IV, JE and KW Postcodes also Channel Islands & Shetlands are also excluded.
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- If I order my fish today will I receive them tomorrow?
If your fish are ordered before 12pm (midday) the day before then we are able to send them out for the following day but please let us know that this is when you would like to receive them. You can choose your delivery day at checkout.
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