Shipping and Guarantee.
One of the main concerns for many customers considering buying fish online is the worry of how fish will survive during an overnight delivery. At Bourne Valley Fish Farm, we pride ourselves on the way our fish are transported. We spend an inordinate amount of money ensuring that the bags we use are of the highest quality. We have also spent a great deal of time perfecting the heat retention of our packaging to ensure that your tropical fish arrive in the same condition that they left us.
Our fish are collected from us by either DX or APC Couriers (The only fully licensed overnight couriers in the Country) who are experts in handling boxed fish. We never overload a bag and, if in doubt, will split the order into multiple boxes to ensure as stress-free a journey as possible for all the fish. We do this job because we love fish and enjoy producing fish of the highest quality available. We do not want to harm the fish in any way and so will never send fish that we feel will suffer during the journey.
All fish are sent out on an AM Security service. Although this service is expensive, it is the best to ensure that your fish arrive on time and in perfect condition.
We are so confident in the quality of our fish that we are able to offer them all with a comprehensive guarantee. This guarantee covers all of the fish that we supply to you and covers them for a period of 7 days after delivery. We are not able to cover for fish that have been kept in unacceptable conditions or have been allowed to jump out. We are also not able to guarantee any of your existing stock. We always advise that all new fish purchased from anywhere are kept separately from existing stocks until you are completely happy with their health and well being.
If, although rare, you have need to make a claim on the guarantee, please do not dispose of the fish until you have taken photographs of them. Please get in touch with us and we will do everything that we can to help.
Due to the cost of shipping, sending replacements is rarely possible. However, the full cost of any losses will be refunded back to you.